Four-Part Series on Accessibility and the ADAAG

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DBTAC
Southwest ADA Center

Call 1-800-949-4ADA
for Technical Assistance

Four-Part Series on Accessibility and the ADAAG Frequently Asked Questions

If all else fails, e-mail us at webcast@ilru.org or call 713-520-0232 (v); 713-520-5136 (TTY) and we'll either help you fix it or commiserate with you!

I am getting a funny sound and the audio is breaking up. If a user experiences tinny and/or breaking audio, do not be alarmed. This is an indication of heavy network traffic somewhere along your internet connection. You have no control over this. Two things will most likely happen: over a period of time, the connection may speed up and the audio will clear up; or, your Real Player will freeze. In either event, it may be helpful to simply hit the stop and then the start buttons on the player. This will cause the player to actively seek a better connection. It may or may not find one. Since you are at the mercy of the internet, in a worst case situation, you can simply try listening to the session at a later time when there is less traiffic on the Net.

The prompt says it cannot connect to the DNS (server). It was fine before, then I was disconnnected.
Probably a connectivity or firewall issue having to do with your Internet Service Provider (ISP). Try again.

I am losing my connection off and on, today more than 10 times. I lose all sound and script. I have had our technical people look at our server and connection and I have been advised there is not anything wrong.
We are inclined to say the source is with her internet service provider. Sporadic connection droppings are usually related to excessive ISP traffic problems.

I have windows XP and when I go to the website and click join webcast or listen to webcast in the archives my system just flashes and then nothing. It is as if I never clicked anything.
Try re-loading the Real One player application from Real.com. Also, make sure that the RealOne player window isn't just hidden behind your browser window.

I am getting a message on RealOne Player that it can't locate the server and that the server does not have a DNS entry. Here is a sample (this is a link to one of the archived web casts): rtsp://video.bcm.tmc.edu/lectures/SERVER_2/WEB_VIDEOS/RIIL02-02-titled.sm
The link as typed above is not complete - so it's probably a connectivity or firewall issue having to do with your Internet Service Provider (ISP). Try again or call your ISP support people.

I don't hear anything.
If you can't hear any sounds, check to see if your computer is equipped for sound; does it have loudspeakers or headphones? Does it have a sound card? If sound is working on your computer, you will hear the Microsoft start-up sound when you open Windows.

If you have sound on your computer but you can't hear sounds on this site, you probably need to either update your browser or download RealOne Player.

What is buffering?
Buffering is RealOne Player's way of receiving and storing data before it is played back. Buffering lets RealOne Player play back more of the actual file, providing for better picture and sound quality.

For example, before you are able to see a video or listen to a file on the Internet, RealOne Player downloads a portion of the file into its buffer and then starts to play it. This type of buffering is called pre-roll. This lets RealOne Player begin playing the file from data already stored in the buffer while it downloads the rest of the file.

If the file stops playing and RealOne Player displays a message saying it is buffering, RealOne Player is giving the downloading information time to catch up to the speed of the actual presentation.

Can I control the buffering?

When RealOne Player is installed it is automatically set to buffer an entire clip whenever possible. This feature instructs RealOne Player to download as much of the file as possible to allow smoother playback. To shorten the initial loading time when playing files, you may want to disable this feature if you have a high-speed Internet connection.

While it is not possible to completely eliminate buffering you can greatly reduce the amount of buffering RealOne Player does by disabling this feature. To disable this feature you will need to set the RealOne Player Buffered Play settings to zero.

1. Start RealOne Player.
2. Click the View (Options) menu and choose Preferences.
3. Click the Connection tab.
4. In the Buffered play dialog box, click Buffer at least..
5. Enter 0 in the Buffer at least box.
6. Click OK.

How do I get the most current version of RealOne Player?
You must download RealOne Player at their site: Real Player. The download could take from 20 to 90 minutes depending upon your connection speed, i.e. 56k modem, T1 connection, etc.

When the download finishes:
1. Quit all other programs.
2. Find and then double-click the RealOne Player install file you saved to your Desktop.
3. Follow the on-screen instructions.

How do I install RealOne Player?
For installation instructions and RealOne Player advice, go to: http://service.real.com/faq/downloadfaqs/rap00907v.html

Nothing happened when RealOne Player appeared on my screen.
RealOne Player should begin when it appears on your screen. If it does not you may need to press the "play" button.

How do I configure my Web browser to work with RealOne Player?
Please go to http://service.real.com/faq/index.html#playing for help with this question.

Using volume control
Just under the viewing screen is a small bar with a lever that moves from left to right. This will control the volume of the presentation. Another option is to use the small symbol for a speaker that is on the bar to the right of 'start.' Right click on the speaker symbol and open the volume adjustment. This will adjust the volume for your computer.

Why can't I use my Media player?
Media player can be used but the quality of the online captioning is very poor.

Why do an evaluation?
We need your input to continually improve our presentations. How was your connection? Easy to get to? Understandable instructions? Subject on target and relevant? Of course we won't mind hearing that it was great and you would be with us again!