Communication

Americans with Disabilities Act Telephone Information Services (DOJ) 2 pgs. 1999
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Closed Captioning of Video Programming (FCC/Southwest DBTAC) 8 pgs. 1998.
Q & A format. Provides a thorough explanation of closed captioning, requirements for closed captioning under the Telecommunications Act of 1996 and avenues for resolving complaints.
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Commonly Asked Questions Regarding Telephone Emergency Services (DOJ) 3 pgs. 1994 Order this document from the DBTAC.

Communicating with and about People with Disabilities (DOL/ODEP) 2002.
Some suggestions on how to relate to and communicate with and about people with disabilities.

Communicating with People with Disabilities (NIDRR) 1992.
Guidance for public accommodations on using auxiliary aids and services to communicate with people with a range of disabilities. Specific recommendations offered.

Communicating with People Who Are Deaf or Hard of Hearing: ADA Guide for Law Enforcement Officers (DOJ) 2006. This 8-panel pocket guide provides basic information for officers about ADA requirements for communicating effectively with people who are deaf or hard of hearing.

Communicating with People Who are Deaf or Hard of Hearing in Hospital Settings (DOJ) 2003. Effective communication is particularly critical in health care settings where miscommunication may lead to misdiagnosis and improper or delayed medical treatment.

Communicating with Guests Who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (DOJ) 2003. The method of communication and the services or aids hotel staff must provide will vary depending upon the abilities of the guest and on the complexity and nature of the communications that are required.

Communication and the Americans with Disabilities Act (DOJ), 4 pgs.
Easy to use guide on providing effective communication through the use of auxiliary aids and services as well as barrier removal.
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Communication Fact Sheet (DOJ) 2 pgs.
Concise overview of communication disabilities and alternative ways to achieve effective communication.
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Model Policy for Law Enforcement on Communicating with People Who Are Deaf or Hard of Hearing (DOJ) 2006. This 4-page document serves as a model for law enforcement agencies when adopting a policy on effective communication with people who are deaf or hard of hearing. Agencies are encouraged to download and adapt the policy to suit their needs.

P.L. 101-336, Sec. 401 - Telecommunications Relay Services for Hearing Impaired and Speech Impaired Individuals. Text of statute regarding the obligations of telecommunication services.
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P.L. 101-336, Sec. 402 - Closed-Captioning of Public Service Announcements (OF)
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Providing Effective Communication (NIDRR) 8 pgs. 1992.
Lists general guidelines for interacting with all people with disabilities and more specific guidelines relating to individual disabilities.

Telecommunications Relay Service - FCC Consumer Facts (2007) The Telecommunications Relay Service (TRS) enables standard voice telephone users to talk to people who have difficulty hearing or speaking on the telephone.

Technical Bulletins on Assistive Listening Systems (ALSs) (ATBCB) 2001.
Assistive listening systems are devices which enhance the sound quality and volume of public address systems for persons who are hard of hearing, including those who use hearing aids. The ADA Accessibility Guidelines require assistive listening systems in certain assembly areas, such as theaters, concert and lecture halls, and arenas.

Theatrical Movie Captioning Systems (ATBCB) 2001